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Property repossession: What to do when a tenant refuses to vacate

1 November 2026 by
Property repossession: What to do when a tenant refuses to vacate
Casamatch
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When a lease agreement ends and the occupant refuses to hand over the keys, the property owner must follow statutory channels. Portuguese law strictly prohibits changing locks or shutting off utilities independently. Repossessing your property requires strict adherence to formal notification rules to ensure a smooth legal resolution.

What are the valid legal grounds for eviction, under Portuguese law

Portuguese urban lease legislation defines specific statutory conditions that grant a property owner the legal right to terminate a lease or demand repossession. Citing the correct legal basis with appropriate supporting documentation is mandatory for valid enforcement before authorities. The primary legal grounds for lease termination and eviction include:

  • Non-payment of rent for more than two consecutive months or default on agreed utility charges and maintenance fees

  • Formal opposition to contract renewal or lease termination issued by the landlord within mandatory notice periods

  • Repossession needed for personal housing by the property owner or their direct line first-degree descendants

  • Major structural works, renovation, or building demolition requiring complete property vacating

  • Unlawful or immoral use of the property or breach of the contractually designated residential purpose.

Special eviction procedure via the Tenant and Landlord Desk

The Special Eviction Procedure is an extrajudicial framework in Portugal created to expedite property repossession after contract termination or unpaid rent. Managed by the Tenant and Landlord Desk (Balcão do Arrendatário e do Senhorio - BAS), this streamlined mechanism provides an official eviction order without navigating civil court delays.  

Key stages of the BAS procedure include:

  • Issuing a formal prior notice by registered mail with acknowledgment of receipt

  • Submitting the eviction application on the online BAS portal with tax-registered lease proof

  • Granting an enforcement order for an execution agent to repossess the premises.

What happens after the BAS administrative phase is completed

Once the BAS issues the official enforcement order for repossession and provided the occupant files no legal opposition within the designated period, the case moves directly to physical enforcement. This phase transitions from administrative review to active on-site execution led by an assigned enforcement agent. The post-BAS physical repossession process progresses as follows:

  • The enforcement agent serves a formal notice granting the occupant a maximum of fifteen days to vacate voluntarily

  • If voluntary departure does not occur, the enforcement agent travels to the premises to take physical possession

  • The enforcement agent can request police assistance (PSP or GNR) to force entry if the occupant refuses access

  • Upon entering the property, the agent changes the door locks and hands the new keys directly to the landlord.

Practical steps to resolve disputes and safeguard your asset

Thorough documentation is the most effective way to accelerate property repossession and prevent application rejection due to procedural errors. Retaining written proof of all notices and respecting statutory warning periods guarantees your legal standing.  

Recommended best practices for property owners include:

  • Retaining all postal records and delivery receipts for official notices sent

  • Keeping all communications strictly in writing to build admissible documentary evidence

  • Engaging professional mediation to negotiate an amicable key handover.

How Casamatch protects your real estate investment

Facing delays in property repossession causes financial loss and emotional burden. At Casamatch, we help prevent non-compliance through rigorous tenant vetting, robust lease drafting, and continuous property management. Fulfilling all legal obligations in lease agreements provides the baseline security your investment needs.  

When ending a tenancy, understanding when a landlord can evict a tenant in Portugal ensures all formal steps are taken with complete legal certainty and speed.

FAQ

Can a tenant request a temporary eviction delay on social or vulnerability grounds?  

Yes, in exceptional cases involving extreme financial hardship, severe illness, or a disability level exceeding 60%, the law allows occupants to apply to court for a deferred eviction. If granted, the judge sets a reasonable grace period for departure while the tenant remains obligated to pay monthly rent.

How long does the repossession process take through the BAS platform?

The procedure through the Tenant and Landlord Desk typically takes between three to six months to complete. If the occupant formally opposes the application, the matter is referred to a civil court judge.

What happens to personal belongings left inside the property after eviction?

The enforcement agent gives the former occupant a strict statutory deadline to collect their personal property. If the items are not retrieved within that timeframe, they are legally treated as abandoned.

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